I called a business yesterday. When I asked to be connected to a certain individual, the receptionist responded with the line, “Will she know why you’re calling?” Yeah. When a receptionist asks this, it’s your job to take control of the conversation. You at this point need to flip the conversation to make it appear she is questioning her boss. I responded, “I don’t know if she’ll know why I’m calling. I don’t know her capacity for remembering stuff. I really don’t know her that well. Do you think she remembers things particularly well? You know her better than I do.”
This seemed to work. There were no more questions. She put me through to the person’s office. Bingo. This typically works. Try it!
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