An older friend and I went shopping for a toilet the other
day. We visited several stores and kind of made a day of it. At each location
however, when we entered the store and asked where the toilets were, they
directed us to the restrooms. Frustrating! We, of course, had no desire to buy a demo,
if that’s what they were trying to sell us. We refused to take that plunge, so
to speak.
To reduce this type of confusion going forward, I have
recommended to Lowe’s and Home Depot that they consider moving their plumbing
department to a part of the store near the guest restrooms. This makes way too much sense from a customer standpoint. And as a
side benefit to the store, this could also serve as a boost to sales. “How
would you like to see one of these in action, m’am?” Sounds like a win-win to me!
Let’s make this practice the American standard.
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